## ChatGen Slack Integration Guide

Contact our support team for any query regarding your ChatGen – Slack integration at [support@chatgen.ai](mailto:support@chatgen.ai).

Usually, we try to reply within 24 hours of raising a ticket. But in some cases, it may take us more than that to come up with the resolution.

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If you spend a large fraction of your time on Slack and would like to reply to your bot visitors from Slack itself, you will love to use the Chatgen Slack app.

ChatGen-Slack integration is available from the business pro plan and onwards.

### Time needed: 2 minutes.

### Steps to integrate Slack with your ChatGen accounts (assuming you have a plan higher than business pro):

1. **Go to settings > Integrations > Slack**  
   
   Here, if your plan supports Slack integration, you will be able to see and click on the Slack option. Click on the Slack option here.

2. **Click on connect button**

3. **Select an appropriate public channel where you would like to receive updates in Slack.**  
   
   All new conversations will be posted on this channel along with the summary. This channel will be your go-to place to keep updated with all the ChatGen conversations.

4. **Done!!! Hooray!**

Congrats! You have successfully integrated ChatGen with Slack. Whenever a new conversation is started from a widget or CLP, you will get notified in the selected channel like below…

You can reply to this conversation by clicking on the link starting with #z-visitor preceded by Reply via Slack text.

Clicking on that option will create a new channel and open the same.

**Note:** agent should have the same email as registered in the ChatGen account. A Slack user who is not part of the ChatGen account can’t reply to the conversation of the same.

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ChatGen is a smart conversational sales and marketing chatbot platform that drives immediate business impact with sales bot.